Last Updated: January 2025
At Sagenta, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-powered communication platform and associated services. By using our services, you consent to the data practices described in this policy.
We collect essential business contact information including but not limited to full name, email address, telephone number, and professional title. This information is necessary for account creation and service provision.
We automatically collect certain information about your interactions with our platform, including: (i) access times and duration; (ii) device information; (iii) IP addresses; and (iv) interaction patterns with our AI agents.
We process and store communications data including: (i) message content and metadata; (ii) conversation histories; (iii) AI agent configurations; and (iv) integration settings with third-party services.
We use your information to: (i) provide and maintain our services; (ii) personalize your experience; (iii) process transactions; and (iv) communicate with you about service-related matters.
Your data helps us: (i) analyze usage patterns; (ii) identify and fix technical issues; (iii) develop new features; and (iv) improve AI agent performance and accuracy.
We process your information to comply with legal obligations and enforce our terms, including: (i) responding to legal requests; (ii) preventing fraud and abuse; and (iii) protecting our rights and property.
We implement industry-standard technical and organizational security measures, including: (i) encryption at rest and in transit; (ii) access controls; (iii) regular security assessments; and (iv) employee training on data protection.
While we maintain reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notify you of any security incidents affecting your data.
You have the right to: (i) access your personal data; (ii) correct inaccurate data; (iii) request deletion of your data; (iv) restrict or object to processing; and (v) receive your data in a portable format.
To exercise your rights, contact us at privacy@sagenta.ai. We will respond to your request within 30 days and provide information about how we will process your request.
This Privacy Policy demonstrates our commitment to protecting your privacy and handling your data responsibly. We regularly review and update our privacy practices to ensure compliance with applicable data protection laws and regulations. If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us.
For privacy-related inquiries or to exercise your data rights, please contact our Privacy Team at:
privacy@sagenta.ai